Cancellation Policy

Cancellation Policy

Student Lesson Cancellation Policy

To ensure smooth scheduling and the best learning experience, please review our lesson cancellation guidelines:

1. Canceling or Rescheduling a Lesson

• All cancellations must be made at least 24 hours before the scheduled lesson time to qualify for a make-up lesson.
• Requests to cancel or postpone a lesson must be submitted in writing.

2. Missed Lessons / No-Shows

• Failure to attend a lesson (including technical issues) or not notifying us at least 24 hours in advance results in a missed lesson.
• In such cases, you will receive a recording of the lesson, available for 1 week.

3. Late Cancellations & Charges

• Late cancellations may incur a charge up to the cost of a 50-minute lesson at the student’s level.
• No refunds are provided for unused lessons or for lessons canceled with less than 24 hours’ notice.
• Lesson hours are non-transferable to another student.

4. Holiday Exceptions

Exceptions apply for Christmas, Easter, holiday breaks, or special personal events, provided the teacher is informed in advance.

For any cancellation-related matters, please contact our Administrative Coordinator at: info@greekacademy.gr

Teacher Lesson Cancellation Policy

We strive to maintain consistency and reliability in your learning schedule.

1. Teacher Cancels with Less Than 24 Hours Notice

• A cover teacher may be assigned.
• If no cover teacher is available, you will receive:
  • A make-up lesson, plus
  • One complimentary lesson added to your account.
    (Example: If you purchased 20 hours and 1 is canceled by the teacher, you will now have 21 total hours.)

2. Teacher Cancels with More Than 24 Hours Notice

• You will be offered a make-up lesson.

Make-Up Lessons

• Make-up lessons are arranged at a time convenient for both the student and teacher.
• They usually take place within the same week or after the course ends.
• Make-up lessons not used within 3 months after course completion will be forfeited.
• Students may book make-up lessons directly with their teacher.

Agreement

This policy outlines the agreement between you and The Greek Academy.
If you have any questions regarding our policies or procedures, please contact us—we’re here to help.